Show your parents you care — tech style

It’s highly likely that many of you, like me, are responsible for technical support of your families’ computer systems and internet connection. Earlier today I found a great little microsite (by Google) that’ll help you suppo...

It’s highly likely that many of you, like me, are respons­ible for tech­nic­al sup­port of your fam­il­ies’ com­puter sys­tems and inter­net connection.

googfooter.pngEarli­er today I found a great little micros­ite (by Google) that’ll help you sup­port your par­ents with their online issues. is the site that helps you build a friendly little email and bundles links to appro­pri­ate self-help videos.


Obvi­ously this won’t address every ques­tion they’ve got, but it does:

  • Get them using email (they’ll need to in order to view the message)
  • Get them watch­ing online videos through a browser
  • Teach them how to do some­thing to cus­tom­ize their com­put­ing experience
  • Give them a sense of accom­plish­ment and inde­pend­ence as they use new tech.

Here’s what your out­go­ing email could look like:


It’s not just simple issues either, here’s a video show­ing how to set up an email autorespon­der in Gmail — though sim­il­ar email apps work in much the same way.

And it’s a great little mar­ket­ing and brand­ing oppor­tun­ity to get Google into their com­put­ing experience.

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