HelpDesk

Tech with family at the holidays

December 28, 2009

This Christmas has probably the most intensive tech-soaked holiday period I’ve had with friends and family. It was refreshing to see the ways that recent tech developments have allowed us to enjoy the gathering, events, experience and excitement. …more

This post is an excerpt from one of my weekly posts on the Future Shop Techblog. […]

Tagged as: Backup, Christmas, Help, Lifestyle Technology, support, update

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Don’t forget your Tech Rescue Kit

December 7, 2009

This time of year many of us travel home to visit family. If you’re the least bit of a techie, you’ll likely be called in to help someone diagnose some sort of computer problem — hopefully not very serious. But if Uncle Billy’s computer ‘just stopped working’ and you know you’re going to be spending […]

Tagged as: customer support, family, Help, HelpDesk, Rescue

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Friday the 13^th: Refuge in the backup

November 13, 2009

Ok, it’s a lousy title for a movie, but it is a great reminder to review and execute your data backup strategies, both at home and online.
Why Friday the 13^th?
Simply, it’s a day-date combination that happens infrequently, almost ad-hoc. When it does occur, you can easily plan to take time out to perform your maintenance […]

Tagged as: Backup, Backups, Data, Friday, Friday the 13th, hardware, Murphy, process, safety, software

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How to synchronize your podcast feeds on many computers

April 30, 2009

A friend recently asked me if I knew of a way to synchronize his podcasts (using iTunes) on multiple computers.
Initially I had no idea, but then I remembered PodNova.
Aside: I’ve since learned that iTunes supports OPML import / export, but still think PodNova is the better way to go — online centralized repository of all […]

Tagged as: Apple, HelpDesk, iPhone, iPod, itunes, podcast, podnova

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